All orders are processed Monday through Friday (excluding holidays). Please allow up to 5 business days for processing, although we try our best to ship orders 1 to 2 business days from order confirmation.
FREE SHIPPING — We offer free domestic shipping via UPS for all orders over $35. Delivery is typically within 1 to 5 business days.
We cannot ship to postal (P.O.) boxes.
For express shipping and international shipping, shipping rates are calculated at check-out based on the final destination. International shipping times within 2–7 days. All international customs fees and taxes are the responsibility of the customer. Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
Please keep in mind that our shipping times should be used as a guide only. ROME PAYS OFF cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.
Once your order has been processed for delivery and shipped out, you will receive a shipping confirmation email that contains a tracking number. You can monitor the estimated arrival status of your package by clicking on the tracking number link within the shipping confirmation email.
Please note, once your order is placed, it is sent directly to our fulfillment team therefore we will try our best to accommodate customers however changes cannot be guaranteed to your order, ship date, or shipping address.